{"xsrfToken":"b69472e8b9e59f490a732df1417f327efde0620a_lout","branding":{"id":"1","key":"esd","name":"External service desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#160f5c","headerLinkHoverBGColor":"#160f5c","headerBadgeColor":"#160f5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c4548600-a31b-4b07-9c39-ac7104e2a0a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNGRlZjVhYy04OWY2LTQ2ZTktYWNhOC05NzkwNTRlNDYxYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0NTQ4NjAwLWEzMWItNGIwNy05YzM5LWFjNzEwNGUyYTBhMyI6WyJyZWFkIl19LCJleHAiOjE3NDc1ODIwMDgsIm5iZiI6MTc0NzU4MTQwOH0.FZQl07yqLgZ0B4_gf7Uoq5PSm6-vZI6a0DVTJwIlSRw&client=a4def5ac-89f6-46e9-aca8-979054e461a3&mode=fit","logoId":"c4548600-a31b-4b07-9c39-ac7104e2a0a3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Rollio Help Center","sharedPortalName":"Rollio Help Center","userInitialAnnouncementHeader":"How can we help you today?","userInitialAnnouncementMessageWiki":"<p>Check out our self-help articles, or contact us.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Rollio Help Center","sharedPortalName":"Rollio Help Center","announcementHeader":"How can we help you today?","announcementMessage":"Check out our self-help articles, or contact us.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d1578","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/535161ac-065c-4cdd-92c6-8b9579d15089/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNGRlZjVhYy04OWY2LTQ2ZTktYWNhOC05NzkwNTRlNDYxYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNTE2MWFjLTA2NWMtNGNkZC05MmM2LThiOTU3OWQxNTA4OSI6WyJyZWFkIl19LCJleHAiOjE3NDc1ODIwMDgsIm5iZiI6MTc0NzU4MTQwOH0.omPHAdFlO3nnmA6kr5KrXieT4BVLMlFUUuIpMAfeIwU&client=a4def5ac-89f6-46e9-aca8-979054e461a3&height=300&mode=fit","bannerMediaApiFileId":"535161ac-065c-4cdd-92c6-8b9579d15089","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10006,"serviceDeskId":1,"name":"External service desk","description":"<p>Welcome! You can raise a External service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"19","name":"Add new users","descriptionHtml":"<p>One CSV for each Rollio deployment. Ignore if you only have 1 Rollio deployment</p>","callToAction":"Add new users","introHtml":"<p>Please attach a CSV with the following columns: First Name, Last name, Email, Salesforce Username, Salesforce Profile, Rollio deployment (if you have multiple deployments). One CSV for each Rollio deployment. Ignore if you only have 1 Rollio deployment</p>","icon":10524,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[1],"key":""},{"id":"18","name":"Flow Request","descriptionHtml":"<p>Please make sure change is live in the sandbox (i.e: pick list options in sandbox should reflect the change/production), so we can test it. If this is a change to an existing flow, it would be helpful if you attach the original flow diagram, marked up with the requested change</p>","callToAction":"Flow Request","introHtml":"<p>Request a new flow or change to an existing flow (prompts, fields, etc.). Please make sure Requested change is done in sandbox so we can test it.</p>","icon":10557,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[19,18,1,6,2,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b2fde5d2-c81b-3aef-a340-a3b5b56b0b3b","appLinkName":"System Confluence","appLinkUrl":"https://rollio.atlassian.net/wiki","spaceKey":"RKC","spaceName":"Rollio Knowledge (customer)","spaceUrl":"https://rollio.atlassian.net/wiki/spaces/RKC","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":1,"kbLinkDomainURLs":["https://rollio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNGRlZjVhYy04OWY2LTQ2ZTktYWNhOC05NzkwNTRlNDYxYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1ODI2MDgsIm5iZiI6MTc0NzU4MTQwOH0.EZdGf7mo4OWMjG-V0WdpxsYu9o0iadAPMNsdA6TWQiM","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"a4def5ac-89f6-46e9-aca8-979054e461a3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"15fa4037-12d3-4e04-b7bb-d20026d15daa","name":"Install & Login","description":"Installing Rollio & Logging in","categoryUrl":"https://rollio.atlassian.net/servicedesk/customer/portal/1/topic/15fa4037-12d3-4e04-b7bb-d20026d15daa","lastUpdated":"1634835188345","createdAt":"1633624958282"},{"id":"243ed86f-2446-43dc-a279-08696616d459","name":"Common Errors & Issues","description":"Most common errors & issues users run into, and how to resolve them","categoryUrl":"https://rollio.atlassian.net/servicedesk/customer/portal/1/topic/243ed86f-2446-43dc-a279-08696616d459","lastUpdated":"1634835352421","createdAt":"1634835231327"},{"id":"1c93eafe-d44e-478e-a5fb-45d8a8a660cb","name":"Best Practices & Tips (How-to's)","description":"Best Practices & Tips (How-to's) for users","categoryUrl":"https://rollio.atlassian.net/servicedesk/customer/portal/1/topic/1c93eafe-d44e-478e-a5fb-45d8a8a660cb","createdAt":"1634835296311"}]}},"reqCreate":{"id":19,"projectId":10006,"form":{"name":"Add new users","descriptionHtml":"<p>One CSV for each Rollio deployment. Ignore if you only have 1 Rollio deployment</p>","callToAction":"Add new users","intro":"<p>Please attach a CSV with the following columns: First Name, Last name, Email, Salesforce Username, Salesforce Profile, Rollio deployment (if you have multiple deployments). One CSV for each Rollio deployment. Ignore if you only have 1 Rollio deployment</p>","instructions":"<p>One CSV for each Rollio deployment. Ignore if you only have 1 Rollio deployment</p>","icon":10524,"iconUrl":"https://rollio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"CSV with the following columns: First Name, Last name, Email, Salesforce Username, Salesforce Profile, Rollio deployment (if you have multiple deployments)","descriptionHtml":"<p>CSV with the following columns: First Name, Last name, Email, Salesforce Username, Salesforce Profile, Rollio deployment (if you have multiple deployments)</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2025-05-18T17:16:48+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b2fde5d2-c81b-3aef-a340-a3b5b56b0b3b","appLinkName":"System Confluence","appLinkUrl":"https://rollio.atlassian.net/wiki","spaceKey":"RKC","spaceName":"Rollio Knowledge (customer)","spaceUrl":"https://rollio.atlassian.net/wiki/spaces/RKC","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":1,"kbLinkDomainURLs":["https://rollio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNGRlZjVhYy04OWY2LTQ2ZTktYWNhOC05NzkwNTRlNDYxYTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1ODI2MDgsIm5iZiI6MTc0NzU4MTQwOH0.EZdGf7mo4OWMjG-V0WdpxsYu9o0iadAPMNsdA6TWQiM","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"a4def5ac-89f6-46e9-aca8-979054e461a3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}